FAQS

if I choose the payment plan, will my hair ship after its paid off?

No, hair ships as regular. This means when you purchase your hair it will start processing time and be shipped out on based on the shipping time you choose either 3-5 business days or 5-7 business days. You will continue to pay the hair off even after you received it.

Is the payment plan based off credit or adds interest?

The payment plan is through a 3rd party company that does not charge interest or checks your credit. 

If I miss a payment on my payment plan, what do I do?

If you miss a payment on your payment plan, you must contact  SEZZLE https://sezzle.com/contact-us/shopper-support. This is a third party company, we do not handle payment plan issues.

How many bundles do I need for a full sew in?

A full sew-in weave with Virgin Remy human hair, would need approximately 8 to 10 ounces of hair. We recommend buying 2 packs of hair for lengths 14” to 18”. We recommend 3 packs for lengths 20″or longer. Each bundles weighs 3. 5 ounces. Keep in mind that since the hair is sold by total weight the rule is: “The longer the hair, the shorter the weft.”

WHat is the daily maintenance?

Use styling products minimally to avoid build up
For Wavy & Curly hair use a spray bottle of water for natural look
For a “WET” look, we suggest a leave in conditioner & water
AVOID ALCOHOL BASED PRODUCTS TO AVOID DRYING OUT YOUR INVESTMENT!
Dampen hair with a water bottle
Comb through (wide tooth comb) beginning at the ends and working your way up to your scalp
Scrunch up hair gently to reform curls
Let air dry
Style as desired

How long is shipping?

Shipping is 3-5 Business Days.

IF THERE IS A SALE SHIPPING CAN BE BETWEEN 5-7 BUSINESS DAYS. WE ASK THAT YOU BE PATIENT AS WE TRY TO GET EVERYONES ORDER OUT AS WE RECEIVE THEM.

Can I color/bleach my hair?

This is 100% virgin human hair that has not been processed is not processed in anyway. You can color the hair, however once Virgin Remy hair is treated in any way, it is no longer virgin. Be sure to keep color treated hair conditioned and moisturized.

What is your refund policy?

There are NO REFUNDS. You have 2 days after receiving your order to exchange the item.

What is your exchange policy?

To exchange your hair, the hair must be untampered with. Exchange item must be the same price or greater.

What is your order cancellation policy?

You have 24 hours after your order is placed to cancel it and receive a full refund. Orders cannot be cancelled after 24hours and your order will be shipped.

When is the first payment due for the payment plan?

The first payment is due when the hair ships out and you receive a tracking number.